{"id":195656,"date":"2024-10-03T18:25:31","date_gmt":"2024-10-03T16:25:31","guid":{"rendered":"https:\/\/www.luminordic.com\/?page_id=195656"},"modified":"2025-06-02T19:04:51","modified_gmt":"2025-06-02T17:04:51","slug":"loyaltyprogramme","status":"publish","type":"page","link":"https:\/\/www.luminordic.com\/en\/loyaltyprogramme\/","title":{"rendered":"Loyalty programme"},"content":{"rendered":"<section class=\"full-width-header\">\r\n    <div class=\"full-width-header__container\">\r\n                    <img decoding=\"async\" class=\"full-width-header__left\" src=\"https:\/\/www.luminordic.com\/wp-content\/uploads\/2024\/10\/proov-4.jpg\" alt=\"\" \/>\r\n                <div class=\"full-width-header__right\">\r\n            <nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Home<\/nav>                            <h1 class=\"full-width-header__right-title\">\r\n                    Loyalty programme                <\/h1>\r\n                                        <div class=\"full-width-header__right-text\">\r\n                    <p>At LUMI, we&#8217;re dedicated to enhancing your experience. That\u2019s why we&#8217;ve created our Loyalty Programme \u2014 to give you a big &#8220;thank you&#8221; for being a valued part of our community.<\/p>\n                <\/div>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\n\n<section class=\"regular-text-block\">\r\n    <div class=\"regular-text-block__container\">\r\n        <div class=\"regular-text-block__content\">\r\n            <div class=\"entry-content\">\n<h3><strong>How Does It Work?<\/strong><\/h3>\n<p>Joining our Loyalty Programme is simple! Just create a LUMI account and start earning rewards right away.<\/p>\n<p>As soon as you make your first purchase, you start accumulating points and can enjoy an immediate 5% discount on your order.<\/p>\n<p>The more you shop, the more points you collect, unlocking higher levels of rewards and exclusive perks.<\/p>\n<h3><strong>LEVEL 1 \/ We&#8217;re &#8220;just friends&#8221;<\/strong><\/h3>\n<p>Dip your toes into the world of rewards!<\/p>\n<p>At this level, you\u2019ll enjoy a 5% permanent discount on all purchases, plus free consultations. It&#8217;s the perfect start to an exciting journey!<\/p>\n<h3><strong>LEVEL 2 \/ Things are getting serious..<\/strong><\/h3>\n<p>As you dive deeper into our loyalty programme, things start to get magical.<\/p>\n<p>At this stage, your permanent discount increases to 7%! You&#8217;ll also receive free consultations, access to exclusive promotions, and surprise testers.<\/p>\n<h3><strong>LEVEL 3 \/ We&#8217;re soulmates!<\/strong><\/h3>\n<p>This is where true loyalty meets extraordinary rewards.<\/p>\n<p>Enjoy a 9% permanent discount and all the previous benefits. As our trusted confidant, you\u2019ll also become a tester for new products\u2014your feedback is invaluable to us!<\/p>\n<h1><\/h1>\n<h3 style=\"text-align: center;\"><em><strong>Step into the world of healthy, radiant skin &#8211; join us today and become part of the LUMI community!<\/strong><\/em><\/h3>\n<\/div>\n        <\/div>\r\n    <\/div>\r\n<\/section>\n\n<section class=\"regular-text-block\">\r\n    <div class=\"regular-text-block__container\">\r\n        <div class=\"regular-text-block__content\">\r\n            <h3>FAQ<\/h3>\n<p><strong>Where can I see my loyalty points and level?<\/strong><\/p>\n<p>You can easily view your loyalty points and current level by heading to the <strong data-start=\"219\" data-end=\"235\">\u201cMy Account\u201d<\/strong> page. Simply open the <strong data-start=\"258\" data-end=\"279\">\u201cLoyalty Program\u201d<\/strong> section to see a detailed overview of your points and status.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-195717 size-medium\" src=\"https:\/\/www.luminordic.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-04-at-10.11.28-e1728025940361-250x123.png\" alt=\"\" width=\"250\" height=\"123\" srcset=\"https:\/\/www.luminordic.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-04-at-10.11.28-e1728025940361-250x123.png 250w, https:\/\/www.luminordic.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-04-at-10.11.28-e1728025940361-64x31.png 64w, https:\/\/www.luminordic.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-04-at-10.11.28-e1728025940361-700x344.png 700w, https:\/\/www.luminordic.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-04-at-10.11.28-e1728025940361-768x378.png 768w, https:\/\/www.luminordic.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-04-at-10.11.28-e1728025940361-1536x755.png 1536w, https:\/\/www.luminordic.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-04-at-10.11.28-e1728025940361-120x59.png 120w, https:\/\/www.luminordic.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-04-at-10.11.28-e1728025940361.png 1851w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/p>\n<p data-start=\"348\" data-end=\"421\"><strong>Does the loyalty discount apply during promotions or to all products?<\/strong><\/p>\n<p data-start=\"423\" data-end=\"744\">In most cases, loyalty discounts don\u2019t apply during promotional campaigns, as those products are already offered at reduced prices. The discount also doesn\u2019t extend to certain special categories, such as <strong data-start=\"627\" data-end=\"644\">RAER perfumes<\/strong>, <strong data-start=\"646\" data-end=\"660\">gift cards<\/strong>, and the <strong data-start=\"670\" data-end=\"690\">Smoothies + Sets<\/strong> category (which already has a permanent 7% discount).<\/p>\n<p data-start=\"746\" data-end=\"890\">However, if a campaign includes additional loyalty perks or offers that are exclusive to loyalty members, this will always be clearly indicated.<\/p>\n<p data-start=\"897\" data-end=\"957\"><strong>How are test group members and gift recipients selected?<\/strong><\/p>\n<p data-start=\"959\" data-end=\"1185\">Selections are made randomly from customers who have reached the \u201cSoulmate\u201d loyalty level. Every Soulmate member has an equal chance to be chosen for exclusive offers, product testing opportunities, and surprise gifts.<\/p>\n<p data-start=\"1192\" data-end=\"1234\"><strong>How will I know if I\u2019ve been selected?<\/strong><\/p>\n<p data-start=\"1236\" data-end=\"1330\">If you\u2019re selected to receive a gift, a little surprise will be included with your next order.<\/p>\n<p data-start=\"1332\" data-end=\"1543\">If you\u2019re chosen for a test group, we\u2019ll contact you via email with all the details, including how the program works and how you can opt in. We aim to keep the experience clear, enjoyable, and entirely optional.<\/p>\n<p data-start=\"1550\" data-end=\"1582\"><strong>Do my loyalty points expire?<\/strong><\/p>\n<p data-start=\"1584\" data-end=\"1669\">Nope! Your loyalty points and program level <strong data-start=\"1628\" data-end=\"1644\">never expire<\/strong> &#8211; they\u2019re yours to keep.<\/p>\n        <\/div>\r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6569,"featured_media":195660,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-195656","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Loyalty programme - Luminordic<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.luminordic.com\/en\/wp-json\/wp\/v2\/pages\/195656\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Loyalty programme\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.luminordic.com\/en\/loyaltyprogramme\/\" \/>\n<meta property=\"og:site_name\" content=\"Luminordic\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/luminordic\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-02T17:04:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.luminordic.com\/wp-content\/uploads\/2024\/10\/proov-3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"940\" \/>\n\t<meta property=\"og:image:height\" content=\"788\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.luminordic.com\\\/en\\\/loyaltyprogramme\\\/\",\"url\":\"https:\\\/\\\/www.luminordic.com\\\/en\\\/loyaltyprogramme\\\/\",\"name\":\"Loyalty programme - 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